Refunds and Exchanges
In the unlikely event that your product needs to be returned or exchanged. Please follow our simple Return/Exchange instructions so we can tend to your request as efficiently as possible.
Returns and Exchanges will only be accepted for the following reasons:
• If the item is faulty or is of unacceptable quality
• If the item differs significantly from the item description or does not fit the purpose it was specified for
• If the item does not match the sample or demonstration model which was viewed in store
Please note refunds/exchanges are not given simply for change of mind however please contact Aurum Australis-The Outback Prospector and our staff will endeavour to help you in any way they can.
Any application for a return/exchange must be made within within terms noted on specific product description.
Instructions for Returns/Exchange
1 Please login to your Aurum Australis account.
2 Click Completed Orders
3 Find the order you would like the refund on and hit the 'Return Item(s) button
4 Fill in the Form and submit it.
5 You will then be contact by a staff member to organise your refund.
Cancelling a Transaction
If you need to cancel a transaction you will need to contact Aurum Australis-The Outback Prospector ASAP via phone Ph: 0409 394 651 or O/seas: +61409 394 651. Once orders have been processed and shipped they are unable to be cancelled.