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Refunds and Exchanges

In the unlikely event that your product needs to be returned or exchanged. Please follow our simple Return/Exchange instructions so we can tend to your request as efficiently as possible.

Returns and Exchanges will only be accepted for the following reasons:

   •     If the item is faulty or is of unacceptable quality

   •     If the item differs significantly from the item description or does not fit the purpose it was specified for

   •     If the item does not match the sample or demonstration model which was viewed in store

Please note refunds/exchanges are not given simply for change of mind however please contact Aurum Australis-The Outback Prospector and our staff will endeavour to help you in any way they can.

Any application for a return/exchange must be made within within terms noted on specific product description.

Instructions for Returns/Exchange

   1     Please login to your Aurum Australis account. 

   2     Click Completed Orders

   3     Find the order you would like the refund on and hit the 'Return Item(s) button

   4     Fill in the Form and submit it.

   5     You will then be contact by a staff member to organise your refund.

Cancelling a Transaction

If you need to cancel a transaction you will need to contact Aurum Australis-The Outback Prospector ASAP via phone Ph: 0409 394 651 or O/seas: +61409 394 651. Once orders have been processed and shipped they are unable to be cancelled.

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